Privacy Policy

Last Updated: August 26, 2025

1. Introduction

Welcome to SilverBullet Pro ("we," "us," or "our"). We are committed to protecting the privacy of our clients and the data they process through our service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voicemail triage and routing service (the "Service").

2. Information We Collect

We collect information in the following categories:

• Client Account Information: When you sign up for SilverBullet Pro, we collect information such as your name, business name, email address, phone number, and payment information. All payment processing is handled by a secure third-party payment processor.
• End-User Information: We collect the contact details (e.g., WhatsApp phone number, email address) of the individuals within your organization who are designated to receive lead alerts.
• Data Processed on Your Behalf (Voicemail Data): Our core service involves processing data that you provide. This includes: audio recordings of voicemails left on your designated phone numbers, the phone number of the individual leaving the voicemail, text transcriptions of the audio recordings, and AI-generated summaries and classifications (e.g., "Urgent Lead") of the voicemails.
• Technical & Usage Data: We may collect technical data such as your IP address, browser type, and usage patterns to monitor and improve our Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage the Service: To receive voicemails, transcribe them, generate summaries, and route them to your designated end-users via WhatsApp and email.
• To Manage Your Account: To handle billing, provide customer support, and communicate with you about service updates.
• To Improve Our Service: To analyze usage patterns, diagnose technical issues, and enhance the functionality and accuracy of our AI models.
• To Comply with Legal Obligations: To meet legal and regulatory requirements.

4. How We Share Your Information (Sub-processors)

We do not sell your data. We share information only with trusted third-party service providers (sub-processors) who are essential for delivering our Service. Our key sub-processors include:

• Twilio: Used for programmable voice services (to receive voicemails) and for delivering alerts via the WhatsApp Business API.
• OpenAI: Used for audio transcription (Whisper API) and generating intelligent summaries (GPT API). Data is processed in accordance with OpenAI's API data usage policies.
• Transactional Email Provider (e.g., Resend): Used to deliver email alerts and notifications.
• Cloud Hosting & Database Providers (e.g., Railway, Supabase): Used to host our application and store your data securely.

We ensure that all sub-processors are compliant with stringent data protection standards.

5. Data Security

We implement robust technical and organizational measures to protect your data, including encryption of data in transit and at rest, access controls, and regular security reviews.

6. Your Data Protection Rights (UK GDPR)

As a user based in the United Kingdom, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate data.
• The right to erasure of your personal data.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing.

To exercise these rights, please contact us at [Your Contact Email].

7. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by email or through the Service.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
[SilverBullet Pro]
[[email protected]]